Snap One updates OvrC remote management platform

Control4 parent Snap One has announced several significant improvements and upgrades to its OvrC platform.

From improved monitoring accuracy and notifications to Pakedge BakPak migration into OvrC, the update brings improved notification accuracy, more actionable information, and faster UI navigation, says Snap One Product Manager Evan Marty. “Snap One Partners will find troubleshooting installations is easier than ever thanks to new capabilities and improved workflows.”

Leveraging OvrC cloud intelligence, the notification engine can better detect truly disconnected devices, resulting in an 80 per cent reduction in email alerts to integrators.

With the new protocols, a device is now listed as ‘Disconnected’ only when OvrC cloud servers and the OvrC Pro Scanner show the device as disconnected. This more rigorous verification process increases the accuracy of alerts, while the event type (‘connect’, ‘disconnect’, ‘limited’) is listed at the very top of the email.

The ‘limited’ type is a new designation that denotes products that connect to OvrC servers that are disconnected from the OvrC cloud but still active on the local network, after which Partners can access the local UI to resolve issues.

A WattBox device is also now listed as ‘limited’ if a port is shut down due to over current events that can occur during installation

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To enhance visibility into device issues and expedite action, the OvrC UI also now groups events by device, allowing users to gauge customer impact and issue duration. The UI also features a new ‘reference ID’ listing for each service interruption that can be marked ‘seen’ to differentiate new notifications from older events. Additionally, a new full-width contact info page allows for one-click phone calls to customers from within the OvrC interface, while each project can utilize unique searchable Job Codes and local time zones to further simplify client management.

“By simplifying Wi-Fi network setup, ensuring notifications are only triggered for critical issues, and improving workflow and user outreach within the OvrC interface, we’ve made remote management and monitoring more powerful and easier than ever before,” says Marty.

Snap One has recently introduced OvrC Pro capabilities to Control4 EA and CA controllers with the release of OS 3.2.2, enabling any Control4 system to be fully monitored and managed through OvrC.