Sky Q Sony 4K juddering fault: What TVs are affected and how to fix the problem

posted on Monday, 15th August 2016 by Steve May

4K  HDCP 2.2  Sky Q  Sony 

[#pageName]

Sky officially rolled out its eagerly awaited UHD TV service this weekend, after several days of early trials, but it seems not all 4K TV owners were impressed. Reports from Sony 4K TV owners highlight some basic incompatibility between Sony’s recent UHD TV and the Sky 4K UHD service, resulting in frame judder with 4K content.

Sony sets known to be affected by the Sky 4K problem are the X94C, X93C, X91C, X90C, S85C, S80C, X85C, X83C, X80C series (all released during 2015) , and this year’s XD94, XD93, XD85 and SD85 series.

There is speculation that the trouble may be an HDCP handshaking issue between the TV and the Sky Q Silver box. It can take several hours of viewing for the judder problem manifest. It also appears some Sony 4K sets don’t support Sky’s 2160/50 output.

                    Also read
                    4K ready Sky Q remixes the future of TV
                    Sky Q goes live early with 4K UHD pre-season fixture

So what’s the fix for the Sony TV Sky 4K problem? Well, according to the Sony Europe, those viewers wishing “to completely remove the video judder (until a software update corrects the issue), then please set the set top box output as HD (1080i or 1080p).” In truth, not the most positive advice for those that have bought a new Sony 4K TV, because, well, it’s a new 4K TV.

Another possible solution to the problem, says Sony, is to cycle the TV In and then Out of Standby mode for approximately five seconds, using the green power button on the remote control. Sky also suggests jumping between input sources on the set.

The Sky website notes: “Sky and Sony are currently working together to investigate this issue. “ The Sony website adds: “Please note that this issue will be resolved via a future software update.”

TV forums have also noted similar problems for viewers of BT’s UHD sports service, but so far there has been no firmware fix issued for this.

Update: Hopefully the issue will be resolved soon. A Sony insider has told Inside CI “We are aware of the issue and it has been fixed internally, we are now working on the release of a software update.”

Steve May

Steve is a veteran of the UK consumer electronics industry, having covered it for
various media outlets for more than 20 years.

Share this!

Have your say...

Posted by David Schorah on 16th August 2016, 4:42 PM
If indeed it is a HDCP issue then reducing to 1080p won't help as the output is still encrypted at 2.2.
Posted by alan easton on 30th August 2016, 11:03 PM
I've worked on the BT UHD solution for the past 3 years but I'm not aware of this issue being raised and I've not managed to find anything referring to it on our bulletin boards. One thing that we have seen that can cause viewing issues are the various "clever" options like auto frame insertion and other motion processing which with the 50p content almost always seem to result in a poorer quality result. I've seen what could be described as juddering with these being used.

Sorry guests can't post comments.

Please Login if your an existing member or Register a new account.

Authors

Tags

Latest Posts

New Amazon Fire TV Stick adds Alexa voice control

New Amazon Fire TV Stick adds Alexa voice control

21

Feb

2017

posted by Steve May

Cloud platform becomes the ultimate couch potato assistant

More...
.
Amazon launches video conferencing app Chime

Amazon launches video conferencing app Chime

21

Feb

2017

posted by Geny Caloisi

Enterprise-grade app promises frustration-free conference calls

More...
.